Quality Management System

Quality is of prime importance in Bobcares. Bobcares, a division of Poornam InfoVision, is a ISO 9001:2008 company. All core processes in Bobcares are audited internally every 6 months and externally by an accredited Agency, Intertek Certification Ltd, every year.

See ISO 9001:2008 certificate.

  • Well documented Quality Policy and Objectives
  • Internal and External Audits (by Intertek), conducted periodically, to ensure conformance to Quality Policy.
  • Periodic customer satisfaction surveys and complete feedback loop

Quality Policy

Poornam Info Vision is committed to

  • Provide software development services and prompt Internet server administration and technical support services that delight the customer
  • Comply with the requirements of ISO 9001:2008 and
  • Continually Improve the effectiveness of the Quality Management System through periodic reviews at appropriate levels.

Quality Objectives

  • Achieve 98% overall customer satisfaction every quarter in 2015
  • Implement 3 improvements in QMS every quarter in 2015
  • Introduce 3 innovations in service in the year 2015
  • Achieve 90% customer retention every quarter in 2015