Quality Management System
Quality is of prime importance in Poornam. Being an ISO 9001:2008 certified company, all core processes in Poornam are audited every 3 months internally and every year by an external accredited Agency, Moody International.
See ISO 9001:2008 certificate.
- Well documented Quality Policy and Objectives
- Internal and external surveillance audits(by Moody International) conducted periodically to ensure conformance to Quality Policy.
- Periodic customer satisfaction surveys and complete feedback loop
Poornam Info Vision is committed to
- Provide software development services and prompt Internet server administration and technical support services that delight the customer
- Comply with the requirements of ISO 9001:2008 and
- Continually Improve the effectiveness of the Quality Management System through periodic reviews at appropriate levels.
- Fulfilling 97% Customer Satisfaction for 2011
- Continual improvement by introducing 3 improvements in QMS and 3
innovations in service in 2011.
- Retain at least 90% customer base in 2011.