Quality Management System
Quality is of prime importance in Bobcares. Bobcares, a division of Poornam InfoVision, is a ISO 9001:2008 company. All core processes in Bobcares are audited internally every 6 months and externally by an accredited Agency, Intertek Certification Ltd, every year.
See ISO 9001:2008 certificate.
- Well documented Quality Policy and Objectives
- Internal and External Audits (by Intertek), conducted periodically, to ensure conformance to Quality Policy.
- Periodic customer satisfaction surveys and complete feedback loop
Poornam Info Vision is committed to
- Provide software development services and prompt Internet server administration and technical support services that delight the customer
- Comply with the requirements of ISO 9001:2008 and
- Continually Improve the effectiveness of the Quality Management System through periodic reviews at appropriate levels.
- Achieve 98% overall customer satisfaction every quarter in 2015
- Implement 3 improvements in QMS every quarter in 2015
- Introduce 3 innovations in service in the year 2015
- Achieve 90% customer retention every quarter in 2015